Student support information

Making complaints & appeals

ProGalor Hub is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.

A written complaints can be launched using the Complaints form (download here or contact our staff for printed copy)

Refunds

Students who cancel their enrolment:

1. more than 10 days prior to the commencement of the particular term of the training program. Student will pay only non-refundable administration fee ($300), and receive refund of rest of the amount paid. (Please refer to ProGalor schedule of fees and charges for administration fee.)
2. If student give notice to cancel their enrolment less than 10 days prior to the commencement of a program you will be entitled to a 25% to 50% refund of fees paid, depending on days before commencement of the term. The amount retained (50% - 75%) by ProGalor is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training. 

Any cancellation refund will be of the total amount paid including non-refundable admin fee. Students will receive a credit (equivalent to the administration fee charged) towards another course with ProGalor, if the booking is made within 10 business days of other course cancellation.Where a student has purchased a textbook or training workbooks or any support product and subsequently cancels, ProGalor will not refund monies for the textbook or training workbooks or any support product purchased.

Payment method

ProGalor Hub accepts payment for fees using:

−Credit Card

−Electronic Funds Transfer (accountdetails available on request)

−Cheque (made payable to ProGalorHub)

−Payment in cash is discouraged.